6 Questions to Ask When Choosing a Commercial Cleaner
Hiring a commercial cleaning company in Norwich goes beyond just finding someone to wield a mop and a bucket. It’s about finding a reliable partner that actually knows how to keep your workplace safe, spotless, and presentable on a regular basis. But it’s not all about appearances either, it’s an investment in the smooth functioning of your business. But how do you know if a cleaning company is really up to the task?
The truth is that not every cleaner out there is ready to jump in and deliver just what your property needs. Some overprice, others underdeliver, and worse among them do both. Since janitorial services impact almost every aspect of your business operations, from the look and feel of the place to employee satisfaction and productivity, you must separate the pros from the con artists, posers, and slackers.
Not sure how that’s done? Don’t worry, we come up with the answers, or rather, with the questions. Let’s get started!
What questions to ask a commercial cleaner in an interview?
Because your business deserves better than half-vacuumed floors and dirty working areas, it’s important to take your time to evaluate your options properly before signing on the dotted line. The best way to go about your research is to ask questions directly and let the prospective providers speak for themselves. If you want to stay on top of employee morale, customer perception, and high performance at the office, here are 6 questions that will weed out the unreliable options and point to a team that truly delivers.
1. What kind of relevant experience do you have?
Different companies, let alone industries, have different cleaning needs. In some cases, like schools and healthcare facilities, it’s not a question of preferences but rules and regulations. Ask if they’ve worked with businesses from your sector. The more relevant experience they have, the better they’ll be at understanding your needs and expectations.
2. Are you insured?
In commercial cleaning, this one is non-negotiable. If something goes wrong, like on-site injury, property damage, or theft, you want to make sure you’re not liable. A reputable provider always carries liability insurance and workers’ comp that protect both parties from unforeseen incidents.
3. How do you handle special requests?
Running a business means coming up against challenges every day. Whether it’s small time issues or an occasional curveball, being willing and able to overcome these hurdles is what separates the best from the rest in today’s ruthless market. Ask how a maid service deals with the unexpected and how open they are to adapting to special requests in special circumstances.
4. What kind of products & equipment do you use?
While elbow grease is important, professional-grade tools and cleaning solutions will go a long way in determining the efficiency of your cleaning provider. The best way to scratch beneath the surface and learn what to expect from your commercial cleaner is to ask them to outline their approach when it comes to stocking their toolbox with cleaning products.
5. How do you enforce quality control?
Even the best cleaners using the best tools can miss a spot now and then. The difference is in how they handle themselves when those situations arise. The point is not to look for impossible perfection but to demand performance tracking, a reliable feedback system, and clear accountability for subpar service. Ask them how they resolve grievances and whether they provide satisfaction guarantees.
6. Do you provide a detailed written agreement?
In business transactions, transparency is everything. While gentlemen’s agreements still hold weight in some business circles, a written contract is a pillar on which an entire system of commercial accountability rests. An agreement in writing protects both parties and sets clear expectations. Ask a company whether they include the scope of work in writing, including frequency, tasks, supplies, and payment terms.
Where can I find a reliable commercial cleaning company in Norwich, CT & the vicinity?
For businesses big and small in a wide range of industries, Orchid Maids has been the leading provider of janitorial services near you. We cater to a diverse set of commercial operations with a strong focus on consistency, flexibility, and attention to detail that ensures 100% customer satisfaction with each visit.
If you’re not sure why professional janitors are essential to your operation, how best to evaluate your prospective provider, or you just need professional guidance in setting up a sustainable office cleaning schedule, our support team will go out of their way to provide clarity and help you make the right decision for your business.
Whether your office is located in Bean Hill Historic District or any other part of town, we have the tools and the personnel to keep your workplace fresh, clean, and running smoothly. Contact us today!