7 Things to Look for From Your Commercial Cleaning Provider
Choosing the right office cleaning in Norwich seems like an easy task—you find the cheapest provider and your job is done. But, finding the best cleaners isn’t just about who offers the lowest price; numerous other considerations will impact the quality of service you’re getting and, ultimately, your bottom line. There is no point in skimping on your janitorial services only to splash out the cash later on avoidable expenses.
Whether you’re managing a small office, a large corporate workspace, or a customer-facing business, having a reliable cleaning team behind the scenes is essential for productivity, employee well-being, and precious first impressions. In today’s post, we provide a rundown of what you need to look for when shopping for commercial cleaners to help you avoid costly mistakes and unnecessary headaches.
What are the qualities of a commercial cleaner?
You’d be forgiven for thinking that all commercial cleaners are pretty much the same, and all there is to it is elbow grease. However, as always in business, things are not that straightforward. Some companies cut corners, some are overpriced, and others just don’t have the requisite skill set to match your specific needs. To avoid subpar providers in a growing market, try to look for a company that offers:
1. Clear communication & accountability
A great commercial cleaner doesn’t just show up on time—they keep you in the loop. Having a punctual, responsive janitorial team will make your everyday life so much easier. With an attentive point of contact for all your questions and concerns, you won’t have to lose valuable time sorting things out. The best providers offer accountability and a timely fix, no runaround, and no excuses.
2. Customizable cleaning plans
A solid commercial cleaner should offer customized packages based on the specific needs of your operation, including the layout and size of your workspace, the branch of industry, traffic level, and allocated budget. Whether you need daily floor care, bi-weekly window washing, or monthly deep cleans, flexibility is key.
3. Proper certification & insurance
Professionalism starts with credentials. Make sure that your company of choice is fully insured. This doesn’t mean you’re inviting accidents; you’re just protecting both your business and employees in case of damage or liability issues. Every provider that is serious about their craft will have no problem showing their credentials.
4. Trained & vetted staff
When you’re hiring someone to come to your office space on a regular basis, you want to know that the people entering your building are trustworthy and competent. Ask about their background checking procedure, onboarding protocols, and training process. The best companies will take pride in their recruitment and make sure that every member of their staff represents their brand with commitment and respect.
5. Consistency & reliability
Consistency is everything in commercial cleaning. Once hired, a company that gets things right on each visit will ensure that a business doesn’t just look good but also runs better. Having a dependable provider that maintains quality over time and has low staff turnover will deliver continuity that ensures your workplace stays in top shape no matter what.
6. Transparent pricing
No one likes surprise add-ons, hidden fees, and unexpected surcharges. You want to find a partner who will always provide a clear, itemized quote that clearly outlines what’s expected and included in the service. If there are extra charges for certain services like floor polishing, deep cleaning, or any other special requests, you should always know about them upfront. Transparency builds trust and makes budgeting easier, too.
7. Proactive problem solving
Even with a high level of professionalism and best intentions, mistakes happen. A pipe leaks, someone spills coffee on the carpet, or your workspace suddenly needs a prompt, one-off deep clean before a major event. The best cleaning providers are able to act fast, communicate issues, and go above and beyond when you’re in a pinch to help you pull through smoothly.
Who offers dependable office cleaning in Norwich, CT & the area?
If you want to make sure you’ve chosen the right commercial cleaning provider, Orchid Maids has experience, flexibility, and reliability to offer. Our vetted and trained team of insured pros delivers efficiency, attention to detail, and consistency you can always rely on.
Whether you want to experience the benefits of premium janitor services, establish a recurring cleaning plan that addresses your needs, or ask a few questions concerning our janitors, we’ll gladly provide the answers you need and consult you using our know-how and experience.
We excel in keeping businesses big and small productive, cozy, and ready to dazzle all who step through their door. From Downtown Norwich Historic District to the outskirts of town and beyond, we’re at your service. Give us a call today!